Know what's actually happening with every customer.
Connect Gmail or Outlook. AI reads every customer conversation and tells you who's at risk, who's ready to expand, and what to do next — no surveys, no CS gut feel.
Three Ways to Know Your Customers
Most companies operate somewhere between "no idea" and "biased gut feel." TrueSignals gives you the third option.
You don't have a dedicated CS team or CRM. Account status lives in people's heads. You find out a customer is leaving when they send the cancellation email.
You have a CS team logging calls and updating Salesforce. But what they report is shaped by relationships, optimism, and what they want you to believe is going well.
AI reads every email conversation across your team and derives account health from the actual signals — not what anyone told it. No opinions. No politics. Just the truth.
A Living, Unbiased View of Every Account
Customer Intelligence is the continuous, AI-derived understanding of what's happening inside each customer relationship — based on actual conversations, not reports. TrueSignals makes this possible across every account, automatically.
Account Health
A 0–100 health score derived from engagement frequency, response times, sentiment, and relationship trajectory. Updated continuously with every new email.
Churn & Risk Signals
AI detects the early signals of churn weeks before a customer says anything — declining response rates, unresolved escalations, competitor mentions, champion changes.
Expansion Signals
Surface accounts with active interest in expansion, new use cases, or adjacent products — before they go through formal procurement. Know when to lean in.
Renewal Intelligence
Contracts, SOWs, and proposals are analyzed on arrival. Renewal dates, pricing, and obligations are extracted and surfaced as alerts before the window closes.
Champion Tracking
Know who your real champions are inside each account, how engaged they are, when they go quiet, and when they leave or change roles — before you find out the hard way.
Commitment Tracking
AI tracks what you promised and what they promised across every email and meeting — so nothing falls through the cracks and follow-through builds trust.
Connect. Analyze. Know.
Three steps from inbox to live customer intelligence. No data entry. No configuration. No ongoing maintenance.
Connect Your Email
One-click connection for Gmail or Outlook. TrueSignals syncs your email history and calendar in read-only mode. AI begins analyzing your customer conversations immediately. Stays current with every new email.
AI Analyzes Every Conversation
AI reads each email thread, filters out noise (promotions, auto-replies, internal emails), and extracts signals: sentiment, engagement trends, escalations, commitments, document terms, and relationship changes.
Live Customer Intelligence
Every account gets a health score, churn risk assessment, renewal alerts, expansion signals, and prioritized next actions — derived from real signals, updated continuously, no opinions involved.
Works across your whole team.
Every rep and CS manager who connects their email contributes to a shared customer intelligence layer. The more email history, the richer the picture — across accounts, contacts, and conversations your whole team is part of.
Start for freeIntelligence That Drives Action
Not just data. Prioritized signals with context — so you know exactly which accounts need attention, what the situation is, and what to do about it.
Health Scores & Churn Risk
Every account gets a 0–100 health score with engagement trend tracking. For customers, AI produces a churn risk assessment (low / medium / high) with the specific signals driving it.
- Health score with reasoning (what's driving it up or down)
- Churn risk level with specific contributing signals
- Alert fires when health drops below threshold
Renewal & Expansion Signals
Know which accounts are approaching renewal and which are showing expansion interest — from actual email signals, not CRM fields someone filled out last quarter.
- Contract term extraction (dates, pricing, obligations)
- Renewal alerts with days-until deadline
- Expansion interest detected from conversation context
Champion & Contact Intelligence
Know who your champions are, how engaged they are, when they change roles, and when new stakeholders appear — before surprises derail renewals or expansions.
- Per-contact relationship scores & influence levels
- Engagement trend per contact (accelerating, cooling, gone dark)
- Champion change detection from email patterns
Daily Digest & Proactive Alerts
A prioritized morning briefing: which accounts need attention today, what's changed since yesterday, and which actions are most urgent — with specific next steps for each.
- Priority accounts ranked by urgency
- Commitment tracking (what you owe & what they owe)
- Stalling account & silent contact alerts
Document & Meeting Intelligence
PDFs and DOCX attachments are analyzed automatically. Meeting notes and transcripts surface action items, commitments, objections, and decisions — all fed into account intelligence.
- Contract, SOW & proposal term extraction
- Meeting transcript analysis (action items, objections, decisions)
- Calendar sync with platform detection (Zoom, Teams, Meet)
AI-Drafted Follow-ups
TrueSignals learns your writing style from your sent emails and drafts context-aware follow-ups and re-engagement emails, referencing actual conversations and specific next steps.
- Writing style learned from your outbound emails
- Context-aware drafts grounded in real account history
- Warmup drafts for contacts who have gone quiet
Intelligence You Can Trust
Read-only email access
TrueSignals connects to Gmail and Outlook in read-only mode. We never send emails, modify messages, or touch your drafts. Disconnect at any time from your settings.
Every score traces back to real evidence
Every health score, churn signal, and next action is grounded in actual email conversations — not models, not surveys, not assumptions. You can always see what's driving each assessment.
Your data belongs to you
Export everything in one click or permanently delete your account and all data from settings. We never sell your data, share it with third parties, or use it to train AI models.
Stop guessing. Start knowing.
Connect Gmail or Outlook. AI reads every customer conversation and delivers unbiased, continuously updated intelligence — health scores, churn signals, renewal alerts, and prioritized next actions.